The importance of typography is often underrated. Fonts give form and life to most creative projects and can mean the difference between ho-hum and killer. Poor font choices can result in the wrong look or feel, content with no personality, unforeseen technical issues that will drive you crazy or contrasting fonts that just don't work together.
If you doubt the value of creativity, consider Super Bowl ads. The ads people like and talk about the most, the ads worth the millions paid to air them, are the most creative, clever ones. They touch people in some essential way, accomplish the advertiser’s goals and are examples of creative marketing at its best. People value creativity and cleverness.
Just as in a brick-and-mortar store, window-shoppers are nice, but buyers pay the bills. Website optimization is a scientific process designed to figure out the characteristics of your target demographic(s), attract prospects to your website and convert them. Who are the best prospects? What do they like and dislike? How can the user experience be improved?